Vale of White Horse District Council has set out how they’re planning to improve consultations and engagement with their residents. First published in 2014, the Customer Engagement Charter explains why, when and how the council expects to listen and respond to the views of residents, businesses, and community and voluntary groups in the districts. The council is renewing the policy as they believe that consultation and engagement helps them to better understand local needs and expectations. The proposed policy remains largely the same but has been reworded to make it easier to read. Councillor Matthew Barber, leader of Vale of White Horse District Council, said: “Talking to our residents is one of the best ways to get honest and relevant feedback on our services.” “We want to focus on things like speaking to residents early enough for them to influence our plans, and targeting our communications to people who’re most likely to feel the effects of any service changes.” Visit http://survey.southandvale.gov.uk/s/CustomerEngagementCharter/ by midnight on Tuesday 28 June to have your say.